A buyer fills out an internet kind and waits 27 hours for a response — lengthy when they’ve booked together with your competitor.
Multiply that throughout twenty destinations, and quickly your staff members is overcome — not by complexity, but by quantity.
Sona works for unique franchise destinations and multi-location franchises. You can allocate phone quantities to distinctive destinations and limit entry to pertinent team members.
Even once the Preliminary training system, it's essential to frequently update your AI agent's understanding foundation to ensure it continually evolves and adapts to your business needs.
• Escalate to human assistance. Instance reaction: "I am unable to reply that issue, but let me link you with a human support consultant who may also help."
If you're scaling destinations but still missing calls, dropping sales opportunities, or depending on out-of-date IVRs and call centers, you're not just slowing down — you're silently slipping driving.
A franchise AI phone agent is actually a conversational AI technique that handles calls, texts, and World-wide-web chats for every spot inside your community — without necessitating only one human on standby.
Sona greets callers, responses queries, and captures messages all within the similar method You may use to get in touch with and textual content with existing and possible prospects.
And when that breakdown transpires within the phone — the first touchpoint for the majority of buyers — it’s not simply operational friction.
Just take in depth messages with Sona. It could talk to stick to-up issues based upon precise key phrases within a conversation.
Should your franchise is struggling with any of those troubles, a virtual receptionist service may very well be valuable. Among the lots of wonderful items about Smith.ai is that our services in good shape your small business requirements, not one other way all over.
We also don’t Monthly bill you for phone calls that last a lot less than fifteen seconds, AI Phone Assistant for Franchise owners which means your spam calls or Improper figures gained’t be extra on your Sona Monthly bill or go towards the month to month allotment of fifty phone calls.
Educate your AI with FAQs, product or service details, or policies to ensure accurate responses to prevalent inquiries. Define the AI’s personality and voice to match your model, and set escalation procedures for when to entail a human.
We’re biased, but in our opinion, Sona is the greatest answering support for modest and expanding firms. It could possibly take care of phone calls 24/7 and reply issues properly based on your company’s information and facts.